Privacy Policy

1. Controller and contact

The party responsible for the processing of personal data on this website is:

Wertpapierinstitut
Rittnertstraße 19
76227 Karlsruhe, Baden, Deutschland
Email: support@ombudsstelle.ltd
Telephone: +49 69 660 550 110

2. General principles

We collect only the personal data necessary to operate this informational website and to respond to enquiries submitted through it. We do not sell personal data, and we do not use it for advertising purposes.

3. Data collected when browsing the website

When you visit this website, our hosting infrastructure automatically records a limited set of technical information, such as the requesting device's IP address, browser type, the page requested, and the date and time of access. This information is used solely to operate the website securely and to identify and resolve technical faults.

4. Data collected through the contact form

If you use the contact form on the Contact page, we process the information you provide — your name, email address, selected topic and message — solely to respond to your enquiry. We retain this correspondence only for as long as necessary to handle the enquiry and any directly related follow-up, after which it is deleted.

Please do not submit account numbers, passwords, transaction data or other sensitive financial information through the contact form.

5. Cookies

This website uses a limited number of cookies, described in detail in our Cookie Policy. Non-essential cookies are only set with your consent, given through the cookie banner shown on your first visit.

6. Legal basis for processing

Purpose	Legal basis
Operating the website securely	Legitimate interest in maintaining a functioning, secure service
Responding to contact form enquiries	Consent given at the time of submission
Non-essential cookies	Consent given via the cookie banner

7. Data sharing

We do not sell or rent personal data. Personal data may be shared with technical service providers strictly to the extent necessary to operate this website (for example, hosting), and only under agreements requiring them to safeguard the data in line with applicable law.

8. Retention

Technical access records are kept only for a short period necessary for security purposes. Contact form correspondence is retained only for as long as needed to address the enquiry, unless a longer retention period is required by law.

9. Your rights

Depending on your place of residence, you may have the right to request access to, correction of, or deletion of your personal data, to object to or restrict certain processing, and to request a copy of your data in a portable format. To exercise any of these rights, contact us at support@ombudsstelle.ltd.

You may also lodge a complaint with a data protection supervisory authority. The supervisory authority responsible for Baden-Württemberg can be contacted for concerns relating to this website.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page indicates when it was last revised.